AI Ticket Classification
Auto-categorize and route tickets to the right team.
Incident, problem, change, asset, and SLA management — all in one platform. AI classifies tickets, deflects common requests, predicts outages, and finds root causes.
Server DB-02 likely to fail in 2 hours. Pre-emptive alert sent →
Every ticket teaches the AI. Every prediction prevents an outage.
Auto-categorize and route tickets to the right team.
Resolve common tickets 24x7 — password resets, VPN, access.
Predict outages before they happen based on patterns.
Get warned before SLAs are about to breach.
Auto-set priority based on user, service, and impact.
AI groups related incidents and suggests root cause.
From incident to change to asset — all connected, all ITIL v4.
Log, categorize, prioritize, and resolve incidents fast.
Group recurring incidents, find root cause, fix permanently.
Plan, approve, and track changes with zero downtime.
Catalog, approve, and fulfill standard service requests.
Track every laptop, server, license, and their relationships.
Articles, SOPs, and solutions — always at hand.
Define SLAs, track response & resolution, auto-escalate.
MTTR, MTBF, ticket volume, agent performance, custom.
Agents, groups, shifts, workload balancing, escalations.
Email-to-ticket, live chat, WhatsApp — all integrated.
Multi-level approval workflows for changes and requests.
Slack, Teams, Jira, monitoring tools, and 100+ apps.
Industry-specific templates mean you start in days — not months.
Client-wise tickets, SLAs, remote support, billing.
Employee helpdesk, laptop, VPN, software, access.
Compliance-heavy ITSM, audits, change management.
Clinical device incidents, HIPAA, uptime SLAs.
SCADA, IoT devices, plant IT, OT/IT convergence.
Store IT, POS devices, network, remote sites.
Student & faculty IT, lab devices, campus networks.
Secure ITSM, multi-agency, high compliance.
NOC operations, network incidents, 24x7 shifts.
Uptime SLAs, peak traffic, server incidents.
ITIL-aligned, AI-powered, and Indian-supported.
Follows best practices out of the box.
Deflects 40%+ tickets, predicts outages.
Email, chat, WhatsApp, phone, portal.
Hindi/English, WhatsApp support, real humans.
Import assets, configure SLAs, start receiving tickets.
Create account in 5 minutes.
Set up your SLAs, services, teams, and workflows.
Import assets, users, KB articles from Excel or existing tool.
We train your IT team — 2 sessions included.
Start receiving tickets via email, chat, WhatsApp.
Add AI, automations, and advanced reporting.
7-day free trial. No credit card. Cancel anytime.
Small IT teams up to 5 agents
Growing IT teams up to 25 agents
Established IT operations
For large scale IT
"AI deflection cut our ticket volume by 42%. Team can focus on real issues."
"SLA tracking is now accurate. We know exactly what needs attention first."
"The AI prediction caught an outage 30 minutes before it happened. Saved us."
"Multi-store IT, POS devices — everything in one dashboard now."
Common questions before you sign up.
AI-Powered ITSM combines IT service management with artificial intelligence to auto-classify tickets, deflect common requests, predict outages, and find root causes — making IT teams faster and proactive.
Yes. Our ITSM follows ITIL v4 best practices — incident, problem, change, request, asset, and knowledge management.
AI reads incoming tickets, matches them to known solutions, and auto-resolves or suggests a solution. Common tickets like password resets, VPN access, and software requests are handled 24x7.
Yes. Email-to-ticket, live chat, WhatsApp Business API, and portal forms are all supported out of the box.
Yes. Multi-tenant and MSP-friendly. Growth plan onwards.
Setup typically takes 3-7 days depending on workflows and integrations. Most IT teams go live within a week.
Yes. We support Excel/CSV import and provide tools to migrate from popular ITSM tools.
Yes. AES-256 encryption, RBAC, audit logs, and daily backups. Compliant with standard IT security practices.
Yes. Android and iOS apps for agents and end users.
Yes. 7-day free trial with all Business features. No credit card required.